Bring Transformation in a Healthcare System with Salesforce Health Cloud

The primary purpose of Salesforce Health Cloud is to centralize patient information, providing health organizations with a complete 360-degree patient view, including patients’ medical conditions, treatments, medical history, and much more. This enables health professionals to provide better medications and effective patient care.

Let’s understand the potential of the Salesforce Health Cloud in more detail with the help of an example.

Example:

Jessica has managed a chronic health issue with regular doctor check-ins over the past one year. However, she faces constant challenges during each visit due to the fragmented healthcare system.

The doctor’s assistant maintains medication records, while the hospital lab keeps test reports. During each visit, Jessica experiences delays as the doctor reviews previous medications, and the lab also takes time to get a requested report on his desk.

Moreover, other required details like records of tests done outside the center, medical history, or health improvements are not kept, requiring Jessica to inform her doctor each time. All these inefficiencies result in delayed care, reduced patient satisfaction, and potentially avoidable readmissions.

What would be the case if the health center had used the Salesforce Health Cloud CRM Services?

#1 Fast Data Retrieval

Health Cloud links with different departments, bringing all of Jessica’s data to one place. Health Cloud instantly consolidates Jessica’s medical history on each visit, allowing her doctor to access a comprehensive 360-degree view of her health. This makes things smoother and helps doctors make quick, intelligent decisions.

#2 Personalized Care

Through Health Cloud, Jessica gets reminders for her meds, future appointments, and personalized health tips. Plus, she can chat with her healthcare team securely. It’s like having a healthy buddy!

#3 Fewer Security Concerns

Salesforce Health Cloud ensures that Jessica doesn’t need to get concerned about her confidential and private data. Salesforce’s trusted CRM ecosystem prioritizes data security and complies with healthcare regulations so that patient information is handled with the highest privacy standards.

#4 Better Patient Care

For doctors, Health Cloud made his job more manageable. Health professionals have less paperwork and more time for patients. Improved diagnostic capabilities empower doctors to enhance care management, resulting in healthier outcomes.

More Tangible Benefits that Salesforce HEALTH CLOUD Offers for Traditional Healthcare Management

With the help of the Health Cloud, health centers can level up their patient care and traditional admin processes. Here’s a quick peek into the magic it’s bringing:

#5 Easy Appointment Scheduling

With a scalable cloud solution, booking appointments just got faster! Patients can now book their slot online in a snap – eliminating repetitive form fill-ups or server downtimes.

#6 Promoting Virtual Health

Health Cloud collaborates with telehealth for convenient virtual check-ins in case you miss clinic visits.

#7 Fast and Accurate Medication

Prescription processes are now a breeze. Health Cloud makes sure you get your meds without any hiccups.

#8 360-Degree Patient View

Health Cloud integrates patient data seamlessly, providing a holistic view of each individual’s health history, preferences, and interactions, all in one place without any data silos.

#9 Real-Time Collaboration

Enhances communication among care teams with instant updates, alerts, and shared insights for coordinated patient care.

Summary of Results So Far:

Improved patient experience with fast, personalized, patient-centric care plans.
Streamlined workflows for healthcare providers, reducing administrative burdens.
Reduced Readmissions: Enhanced and accurate care leads to lower readmission rates.